Virgin Atlantic

Virgin Atlantic gains worldwide attention for its innovative approach to air transport. With a history of over 40 years, the airline commits to safe and comfortable travel, no matter which part of the world you want to reach.

Virgin Atlantic – Your Go-to Guide

Virgin Atlantic Airways has a legacy of long-haul flights, serving millions of flyers annually. Ever since it commenced operations in 1984, individuals across Asia, Africa, North America, and the Caribbean have enjoyed smooth connectivity. The airline serves 23 destinations with 40 wide-body aircraft offering top-notch comfort, space and on-board amenities. The presence of efficient carriers like Airbus A330-900 and Boeing 787-9 Dreamliner amongst many others makes the airline earn high remarks for safety and customer service.

Here's all about Virgin Atlantic, its booking process, policies, in-flight amenities, and more.

How to book a Virgin Atlantic flight online?

Learn how to book a Virgin Atlantic flight while sitting on your couch. Here's a step-by-step clear guide ensuring you have a smooth experience even if it is your first time.

Start at https://flights.virginatlantic.com/. Or, for a handier experience, download the Virgin Atlantic App on your iOS or Android device.
On your preferred platform, go to Book, and it will take you to the booking window.
The process begins: Select your flight type (one-way or round-trip), enter your departure and arrival destinations, input the number of passengers, and click on Search.
From the list of available flight options, select one, review the details, and click on Continue.
Now input the required personal information: Your name, gender, date of birth, country, contact number, and e-mail.
Follow through the payment process (use your credit/debit card, PayPal or use your reward points).
Wait for a moment until you receive confirmation. For ticket number and other details, check your registered contact information.

Next Step? Web Check-In

Virgin Atlantic Airways allow passengers to check-in online from 24 hour to 70 minutes before the flight departure. How?

Visit the official website and head straight to the Check-in window.
Now enter your Booking Reference/ Departing Airport and click on Start Check-in. Complete the on-screen instructions and enjoy a line-free experience at the airport.
With online check-in, passengers can also:

View seat.

Select/ upgrade seat.

Add baggage.

Print or download the boarding pass to their smartphone.

NOTE: Web Check-in is unavailable for flights between Caribbean islands.

For airport check-in, reach the airport 1 hour before the scheduled departure (for exact time, check the airport guide of your departure destination).

How much luggage can I take along? Baggage Policy

Your baggage allowance and fee can vary when flying anywhere with Virgin Atlantic. The changes may depend upon the ticket type and cabin class. Here's a quick overview for your convenience:

Hand Luggage:

It must be 56 x 36 x 23cm.
Economy, Classic, Delight, and Premium Economy passengers can carry 1 bag (10kg).
Passengers flying in Business Class can carry two bags totalling 16kg, with no single bag over 12kg.
One personal item is allowed if it fits under the seat.

Checked Luggage:

Maximum dimensions: 90 x 75 x 43cm.
Economy Light: 0 pieces; Economy Classic/Delight: 1 piece (23kg);
Premium Economy: 2 pieces (23kg each); Upper Class: 2 pieces (32kg total).

Extra Fee:

The airlines incur an additional fee of €80 for overweight and €240 for oversized bags.

For a more precise confirmation, use the Virgin Atlantic online baggage calculator on their official website.

The Overview of Flight Change, Cancellation, and Upgrade Services

Changing your flight is simple when you know your options. If you booked with a travel agent, contact them directly. For Virgin Atlantic holiday bookings, reach out to their Service team. The easiest option is to log into My Booking and click the red web chat icon at the bottom of your screen. Alternatively, you can call customer service.

Service Options:

Legally or officially changed name – free of charge (supporting documents required)
Spelling mistakes – free of charge
Transferring tickets to another person requires a new ticket
Partially traveled tickets – require a new ticket
Economy Light fares (outside Risk-Free Cancellation) – require a new ticket.

If you have legally changed your name, provide the necessary documentation (for example, a marriage certificate). It is acceptable to travel under your maiden name as long as the name on your booking and passport match.

For direct bookings with Virgin Atlantic, use My Booking to make quick changes via web chat or call the service center. If you booked through a travel agent, they will manage your changes. Note that if your name change relates to another airline, free amendments may not be guaranteed.

For Flight + Hotel bookings, the lead passenger must contact Customer Service to amend or cancel the reservation. You will receive information on any additional costs and amendment charges, and a new invoice will be issued once confirmed. Cancellations require written notification, including your booking reference and reason for cancellation. Review the Refund Policy to check eligibility, request a refund quote if needed, and then claim a refund as per your ticket's terms.

Virgin Atlantic also offers rebooking options when the airline cancels your flight. You can choose the next available flight, a later date, or an alternative destination – or apply for a refund.

Unaccompanied Minor Service

Virgin Atlantic welcomes unaccompanied minors with open arms, offering a warm, comforting airport and flight experience. But before you opt for the service, ensure both the travel and guardian understand the policies.

Age Restrictions:

The airline accommodates children/ solo travelers 14 years or above only.
Kids 13 or below cannot travel alone and must be accompanied by a parent or a legal guardian, 18 or above.
Children under 16 can travel without special arrangements (without unaccompanied minor service) if there's a 16+ adult on the same or a linked itinerary.
For minors 14 to 16 traveling alone, a parent or guardian must complete a consent form. The mandatory documentation includes a copy of the current passport or a valid photographic ID.
Virgin Atlantic Airways verifies the documentation at the check-in counter.
When booking for an unaccompanied minor, it is essential to contact the airlines directly.

Service charge: Full adult fare

PLEASE NOTE: Connecting flights over 4 hours of scheduled time are not allowed for unaccompanied minors.

In-Flight Amenities: Entertainment and Dining

For those who crave a wholesome, lively in-flight experience, Virgin Atlantic have a unique entertainment system, offering diverse options across all cabins.

Vera, its in-house entertainment system, lets passengers select from a range of:

Hollywood blockbusters, a curated collection of TV box sets, documentaries, and independent films.
Multiple music genres and audio programs from across the world.
Top-notch interactive games for kids and adults.
The entertainment system is Accessible through individual seatback screens.

And what about food and beverages?

Long flights can be difficult without good food, and Virgin Atlantic knows about it. The airline brings excellent services to meet passengers' preferences in different cabins:

Business class passengers can pre-order meals from an exclusive menu with superfood salad, herb-crusted cod fillets, and other gourmet dishes.
Premium Economy passengers can choose from creative courses, with the option to pre-order meals.
Economy Delight passengers can pre-select their meals from available options on the route.
The airlines also cater to dietary requirements, including vegetarian, vegan, gluten-free, and kosher options.
Visit the "Manage My Booking" section and book your meal at least 24 hours before departure.
There's a dedicated kids' menu with nutritious and fun meals and snacks to choose from.

That's all. Book your Virgin Atlantic flight now and have an unforgettable trip across the globe.