GOL Airlines

Brazil's first low-cost and low-airfare carrier, GOL, completes its 24 years of exceptional operations. Changing air travel for Brazil, the airline began its trajectory with 7 aircraft, leading to 125 today.

Gol Linhas Aéreas Inteligentes- A Detailed Guide

Gol Linhas Aéreas Inteligentes, or Gol Intelligent Airlines S.A., continues its operations from Rio de Janeiro. Since its first flight in January 2001, GOL has expanded its operations domestically and internationally. Brazil's largest domestic airline (and the nation's third-largest international carrier) hosts over 30 million passengers annually. It flies to 74 destinations across the globe, connecting continents smoothly. The airline maintains a huge fleet of Boeing aircraft, including 737-700, 737-800, and 737- 800BCF models. It was the first airline to sell online tickets in Brazil and still has the smoothest on and off-air operations.

Look at GOL's booking, check-in, policies, and other processes.

Online Booking and Web Check-In

Gol Intelligent Airlines S.A. makes managing your travel quick and simple. This guide seamlessly takes you through online booking and web check‐in. To ensure a comfortable navigation experience, begin by selecting your preferred language.

Access the Website:

Start at "https://www.voegol.com.br/" on a trusted web browser. Once the page loads, locate the language option at the top of the homepage and choose between Portuguese and English.

Enter Flight Details:

Click on the booking area and input your departure location, destination, travel dates, and passenger count. Use available filters to narrow your search to the most convenient flight options.

Select Your Flight:

Review the list of available flights. Compare schedules and fares, then select the option that best matches your travel needs.

Complete Your Booking:

Please complete all required traveler information, select your seating preferences, and provide accurate payment details. Confirm every entry before submitting your booking for final processing.

Initiate Web Check-In:

Near your departure:

Revisit the website's check-in section, enter your booking reference and personal details, and finish the online check‐in process.
Print or download your boarding pass for a hassle-free journey.

GOL facilitates online check-in:

48 hours before domestic and international airlines.
24 hours to 60 minutes before the flight to the United States.

*The airport check-in window opens 3 hours before and until 60 minutes before the scheduled departure.

GOL Baggage Allowance Overview

Plan your trip smartly by understanding GOL Airlines' baggage policy. Here's a quick overview:

You receive one carry-on bag (up to 10 kg) plus a light personal article.
Hand luggage must fit overhead compartments within maximum dimensions of 35 cm (W) x 55 cm (H) x 25 cm (D). Non-compliant items incur extra fees.
Personal items should not exceed 32 cm (W) x 22 cm (H) x 43 cm (D) and must fit under your seat.

Checked baggage limits vary by fare and route.

If you exceed the allowed weight or number, purchase extra luggage online at a fee per kilogram or piece. GOL charges baggage fees based on travel mode and payment channel. For domestic flights, pay R$30 for the first bag, R$50 for the second, and R$60 for the third online; fees increase at airport check-in. International fees start at US$10 online and US$20 at counters.

GOL restricts oversized aerosols, hygiene products over 500 mL, and alcoholic beverages beyond set limits. All items must comply with safety protocols.

Flight Change/ Cancel Overview

GOL Airlines applies specific domestic rules for flight changes and cancellations based on the fare purchased.

Cancellation: Cancel your booking under varying terms.

With a MAX fare, you incur no fee and recover 95% of your booking's value in Brazilian reais. Plus, fares cost R$370 or the full fare (if lower) with only 40% returned.

LIGHT fares require a R$400 fee, while PROMO fares offer no refunds. No-show penalties operate similarly.

Flight Change: GOL uses the same fee criteria per segment when changing flights.

If the new flight's fare exceeds the original amount, you pay the difference after deducting the applicable fee. These policies apply individually to each segment and passenger, ensuring transparent and structured adjustments.

Flight Upgrade Overview

GOL Airlines enhances your international travel by offering an upgrade to Premium Economy. During check‑in, you may upgrade if Premium Economy seats are available. If not, you can inquire at the airport counter to explore last‑minute opportunities.

The upgrade policy is structured around your fare type, travel route, and the real‑time availability of upgraded seating. Generally, customers with eligible fare classes can request an upgrade, while certain discounted or promo fares may be ineligible. Upgrading grants benefits such as increased legroom, more spacious seating, and improved flight experience.

Highlights include:

Upgrade Timing: Available during online check‑in or at the airport counter.
Who Can Upgrade: Only passengers on international routes with qualifying fares.
Fee Structure: The cost depends on the flight's route and specific fare conditions. Fees are disclosed during check‑in and payable digitally.
Procedure: Confirm seat availability, request your upgrade, and promptly process payment.

This flexible upgrade option provides a superior travel experience while guaranteeing that all conditions and charges are transparent.

Unaccompanied Minor Policy Overview

GOL Airlines lets your younger ones travel safely and comfortably alone through its Unaccompanied Minor service. Assistance begins at airport check-in and continues until the child is handed over at the destination.

For domestic flights:

Children 5–12: Must have a court authorization, valid ID (passport, RG, or birth certificate), and a completed travel form.
Children 12–18: Valid ID suffices. (Note: Unaccompanied minors under 8 are not accepted; service is required for those 8 to under 16.)

For international flights:

Ages 5–18: Present either a notarized parental travel authorization or a court authorization with valid identification.

Fees:

Domestic flights cost R$50 per leg before check-in and R$60 during check-in.
International flights cost R$110 pre-check-in or R$120 during check-in.
Parents must appear at the GOL counter with all necessary documents.

In-Flight Food and Beverages

Traveling with GOL Airlines takes you on a delightful gastronomy journey thousands of feet above the ground. Their in‑flight service caters to every need.

On domestic flights, enjoy complimentary snacks and beverages:
Free treats such as cookies and chips for passengers over three years.
Refreshing drinks, including water, coffee, juice, and soft drinks.
International travelers savor a complimentary menu with various drinks, appetizers, and meals. Special options include:
Vegetarian selections featuring milk and eggs.
Gluten‑free meals are available upon request (contact Customer Service 48 hours in advance).

Additionally, enjoy blankets and pillows on select routes. Note that feeding is not provided for infants under two, and allergy‑specific meals are not guaranteed. Plan accordingly.

In-Flight Entertainment

Transform your journey with GOL Online, offering in-flight WiFi and top-tier entertainment at your fingertips. Watch movies, series, and live TV, and catch up on texts using our affordable bundles. Key features:

A R$10 texting bundle enables WhatsApp, Messenger, and iMessage (text only).
There are two data packages: Light for browsing and Max for full streaming on Netflix, Spotify, and social media.
Many aircraft feature USB charging to power your devices.
Bring headphones for optimal sound quality.

Experience flawless connectivity, vibrant content, and a truly enjoyable flight with GOL Online today.

Boredom is grounded when flying with GOL. Book your first flight today and combine comfort with efficiency. Everything at GOL is designed for your convenience, from spacious seating to priority check-ins.