Etihad Airways

Since 2003, Etihad Airways—ranked as the UAE’s second-largest carrier behind Emirates—has delivered top-notch service. Its fleet of 97 Boeing and Airbus jets reaches 86 destinations on five continents.

Etihad Airways— Book Flights, Manage Tickets and More

Representing the UAE, Etihad operates international flights to diverse destinations. In 2024, it carried 1.7 million passengers, offering an outstanding travel experience. Etihad is known for comfortable seats, advanced technology, and impeccable safety standards. The intuitive online system simplifies ticket management and flight upgrades.

This article explores every step, from booking flights to handling ticket changes. We review in-flight entertainment, gourmet dining, and baggage rules. Learn about cancellation terms, check-in options, and more. Your seamless journey begins right here. Experience the difference in travel quality today and begin your adventure.

Etihad Airways– Book a Flight

Ready to soar? Visit Etihad's website or app, enter your departure and destination, and let the guided process book your flight.

Start by visiting https://www.etihad.com/.
Select your departure and arrival destinations.
Now fill passenger information including:

The number of adults (12+)

Children (2-11)

Infants (under 2)

Infants with seats.

Next, pick cabin from Economy, Business, or First Class. If you have a promo code, you can apply it at this moment.
Choose your dates of travel.
Once done with all the selections, click on Continue.
Lastly, make payment using traditional methods or miles and finalize your booking.

Note: You can optionally add a stopover when taking connecting flights.

Book tickets with the Etihad Airways App:

Download the airline app from the Google Play Store or Apple Store.
On the homepage, click on 'Where to?'.
Now, start making selections through departure, arrival, number of passengers, one-way/ round flight, class, and more.
Choose a suitable flight from the list of options and proceed through the on-screen instructions.
Finally, make payment.

Helpful Tips for Savings:

Book well in advance.
Keep your dates flexible.
Look out for exclusive promotions.
Use the mobile app for extra deals. Instant confirmation follows via email or SMS.

Ticket Management Overview

Control your travel plans. Understand cancellation rules with fees starting at 5%, make flight changes with a 24-hour notice, and upgrade seats for extra legroom. These steps help 90% of passengers achieve smoother travel.

Cancellation Policy

Etihad Airways offers a straightforward cancellation process to keep you informed. Start by visiting the online portal where you can:
Enter your booking reference, ticket number, and last name.
Click "Check Now" to confirm eligibility.

TIP: Utilize the 24-hour cancellation window for bookings made at least seven days in advance and secure a full refund.

Cancellation fees vary:

Economy: Saver and Sale fares are not refunded. Flexible or standard options involve minor fees.

Premium: Business and First Class tickets are more forgiving and have lower or no fees.

Note: In cases of medical emergencies or bereavement, additional refund options are available with proper documentation.

Refunds are processed back to the original payment method:

It takes around 21 days for credit card payments.
Up to 45 business days for other methods.

Always check your ticket terms to maximize savings. If you need clarification, contact Etihad Airways customer support at (+1-312-680-2026 OTA).

Flight Change Policy

With Etihad’s ‘Manage You Booking’ tool, passengers can easily modify their itinerary. The airlines allow changing travel dates, routes, or service options like extra baggage and seat preferences.

Economy bookings incur a $30 fee per segment. No fee is charged for Business or First Class.
Adjustments are restricted for flights departing within four hours.
Call the Contact Centre -at 888-349-1381 or 1-888-349-1381 for assistance with multi-stop changes or ticket corrections.

TIP: Early modifications often save costs.

Note: Refunds and fees are determined by your fare rules and applicable taxes.

Flight Upgrade Procedure

Upgrade your flight seamlessly by accessing your booking online.

Choose from bidding for an upgrade, paying with Etihad Guest Miles, or selecting an instant upgrade at check-in.
Place your bid at least four hours before departure to receive prompt confirmation and bonus miles.
Options vary by fare type and seat availability.

TIP: Review upgrade conditions carefully before bidding.

Note: Contact support if you need further clarification on upgrade eligibility.

Baggage Policy

Etihad Airways offers clear limits for carry-on and checked baggage. Use the baggage calculator on Etihad's baggage page to verify your allowance based on guest class, fare type, and membership.

On the Baggage Calculator Page:

Input your departure and arrival destinations.
Choose from Guest Class, Guess Type, and Fare Class.
Finally, click Calculate to find how many bags you can take along on your Etihad flight.

Carry-On Policy:

1 bag up to 7 kg/ 15 lbs free for Economy passengers.
2 bags up to 12 kg/ 26 lbs free (combined weight) + 1 personal item of 4.9 kg/ 11 lbs. The personal item must not exceed a maximum of 15.3 x 9 x 7.5 inches.
Additional lap bag up to 5 kg/ 11 lbs free when traveling with infants.
One stroller/car seat is free if the space allows it.

Checked Baggage Policy:

Economy class passengers traveling on the US/Canada Routes can carry 2 bags of 50 lbs (23 kg) each.
Similarly, Business/ First Class passengers on the same route can carry 2 bags of 70 lbs (32 kg) each.

On other routes, the baggage allowance can vary by:

Ticket Fare (Basic, Value, Comfort, Deluxe, Guest Seat).
Guest type (Bronze, Silver, Gold, Platinum).

TIP: Visit the 'Manage My Booking' section or the Etihad app and prepay for your baggage online.

Note: Excess fees range from $24 to $270 based on route and ticket details.

Unaccompanied Minor Policy

Etihad Airways prioritizes the safety of young passengers traveling alone:

Under 5 Years: Must be accompanied by an adult; Unaccompanied Minor service is unavailable.

5–11 Years: Unaccompanied Minor service is required and complimentary; book at an adult fare.

12–17 Years: Eligible to travel solo on an adult ticket; optional Unaccompanied Minor service is available for a fee (USD 100 each way for direct flights, USD 150 for connecting flights).

Booking Steps:

Flight Reservation: Secure a standard adult ticket for the child.

Unaccompanied Minor Request: Complete and submit the necessary form and expect confirmation within 24 hours.

Documentation: Print and sign the confirmed form to present at the airport.

Fast and Easy Web Check-In

Etihad Airways allows its passengers to skip the long airport lines and check-in online. The 'Web Check-In' window starts 30 hours before departure. To avail its benefits:

Visit Etihad's official website. From the left pane menu, navigate Manage -> Check-In.
Now input the following details: Ticket number or booking reference and your last name.
Click on "Check-In."
Choose your preferred seat and download your boarding pass.

TIP: Downloading your boarding pass saves time at the airport.

Note: If you face any issues, Etihad staff at the check-in counters are ready to help.

In-Flight Entertainment

Enjoy hundreds of hours of movies, TV shows, music, podcasts, and games with E-BOX.
Benefit from live TV, Wi-Fi, and customized screens on A320/A321 flights.
Kids get their interface with safety locks.

Gourmet Dining in the Sky

Relish a range of onboard menus with dietary options and clear presentation.
Meals are designed for comfort in every class.
Explore daily specials for a unique dining experience.

Overall, Etihad Airways delivers a wholesome travel service. From easy booking and flexible cancellation options to engaging onboard amenities, every step is designed for efficiency and comfort.