Austrian Airlines

Austrian Airlines occupies a leading position in the international aviation industry. With its commitment to high quality, the airline hosts an attractive network of hundreds of destinations.

A Guide to Austrian Airlines – All You Need to Know

Austrian Airlines AG is also commonly known as AUA or Austrian. As the national flag carrier and largest airline in Austria, AUA is continuously looking forward to profitable and modern operations. It maintains a fleet of 67 world-class aircraft, including models of the Airbus A320-200, Airbus A320neo, Boeing 787-9, and more. The airline offers services across 121 destinations (domestic, international, and seasonal). For each of its operations, it maintains technical reliability, punctuality, and smooth service. As a Lufthansa subsidiary, Austrian matches international flying service standards every time.

Join us as we discover the Austrian Airlines booking process, online check-in, policies, UMS, and in-flight amenities in detail.

How Can I Book A Flight with Austrian Airlines?

With a well-built website and a smooth mobile application, Austrian Airlines turns booking into a leisure rather than a task. All you need to have is a smart device and a smooth internet connection. The rest goes like this:

Visit https://www.austrian.com/ on a trusted web browser. Or download the Austrian Airlines app from Google or Apple App Store.
Now head to Book & Prepare -> Book Flight.
Enter all the required details: Flying route (from and to), travelling dates, number and type of travellers, etc.
Select if you prefer a flexible flight sequence and enter an access code (if any).
Click on Search Flights.
From the list of options, you can now select the one ideal for your itinerary. Click on the available fare class and evaluate the perks that come along.
Click on Select -> Enter Passenger Details and complete the on-screen formalities.
Select Confirm, complete the payment, and wait while you receive the confirmation in your registered e-mail and phone number.

PLEASE NOTE: The final price may vary depending on your payment method. Some modes incur an Optional Payment Charge, which isn’t reimbursed in the event of flight cancellation.

How Can I Check In Online?

Making sure you don’t have to wait in long airport queues every time, Austrian Airline allow convenient web check-in from home. The window usually opens 47 hours before the departure, until 90 minutes before the final boarding time.

To check in online, head to the official website -> My Booking -> Check-in.
Log in with your profile, including your ticket number and first and last name, and select Confirm.
Next, select your favorite seat on the seat map. If you want to include additional baggage or upgrade to a premium seat, proceed at this moment.
Finally, click on Check-in, save your boarding pass, and print it for ease at the airport.
Once you are done, head to the airport, drop your baggage, and walk towards the departure gate.

How Much Luggage Does Austrian Airlines Allow On-Board?

Traveling often means a set of bags along, but with many airlines, the allowance can be tricky to understand. Here’s all you need to know about Austrian Airlines baggage allowance, policy and fee:

1 carry-on (2 carry-ons for Business Class) and 1 personal item free for all fare classes.

Size/ weight restrictions: 40 x 30 x 10 cm for personal and 55 x 40 x 23 cm + no more than 8 kg for standard.

Economy light passengers must pay separately for any checked baggage.

Other Economy fares: 1 checked luggage not over 23 kg.
Premium Economy and Business: 2 checked luggage not over 32 kg each.
First Class: 3 checked luggage not over 32 kg each.

Excess Baggage Fee (May differ at check-in, gate, or if purchased in advance)

Economy Light: €15 to €65
Within Austria and Europe: €40 to €100
Other International Destinations: €75 to €300

Exclusions/ Waivers

Frequent travelers or the ones with HON Circle, Senator, and Star Alliance Gold perks (besides economy lite fare) receive a free additional allowance when traveling internationally.

Can My Child Travel Unaccompanied on Austrian Airlines?

Yes, Austrian Airlines on-board unaccompanied minors without a parent or guardian.

Age Limitation: 5 to 17 years.

The UMS is mandatory for children between 5 and 11 years, whereas optional for those aged 12 to 17 years.

Fees:

€40 each way on domestic flights within Austria and non-stop flights within Europe.
€80 each way on a non-stop flight outside and within Europe.
€100 to €125 each way on transit flights outside Europe.
€150 each way on flights to/from the USA West Coast, Mexico, Japan, China, Thailand, and Mauritius.

*Although the service is accessible via the official website, in case of difficulty, contact +43 (0) 5 1766 1000.

All About the Policies – Flight Cancellation, Change, and Upgrade

Austrian Airlines allows passengers to cancel, change, or upgrade their flight smoothly:

Flight cancellation:

Free and completely refundable within 24 hours of booking and 7 days before departure.
Cancellations after 24 hours may incur a fee of approximately. €450 or 20% to 65%.
The airlines offer refunds of up to €600 automatically in case of cancellation from their end.

To cancel your flight:

Head to the official website -> My Bookings -> Manage Bookings.
Log in with your travel ID and check if you are eligible for cancellation.

Flight Change:

Are cancellations expensive? Try changing your flight to another date and save on those hefty charges.

Austrian Airlines allows passengers to change the time, date and booking class. You can make changes up to 3 hours before departure with fully flexible tickets. Whereas, with other tickets, the window is limited to 24 hours before the departure.

Flight Upgrade:

Austrian Airlines offers multiple ways to upgrade your flight reservations. Passengers can use:

Miles and Bidding.
Fixed price upgrade.

To upgrade from Economy Class to Premium Economy or/to Business Class:

On the official web, visit My Bookings -> Choose the flight you want to upgrade -> Click on Upgrade.

Time limit: 48 hours before the departure (Fixed price upgrade). Whereas 60 hours before departure (Bid upgrade).

In-Flight Amenities – Dining and Entertainment

Austrian Airlines pampers travelers with a world-class gastronomy affair. The multitude of regional and seasonal food options cater to your individual requirements. Here’s a quick overview:

No complementary meals, only pre-orders on short and medium haul Economy Class. Price ranges from €2.40 to €13.80.

Complementary meals on long-haul flights include two meal services: a main service and a simpler option before landing. Drinks, both alcoholic and non-alcoholic, are free.

In terms of in-flight entertainment caters for passengers with a cutting-edge Wi-Fi, 30,000 feet above the ground. You can browse across the web, connect through social media and stream content endlessly.

Price:

FlyNet Chat up to 150 kBit/s1 at €3 for connecting on Facebook, WhatsApp or iMessage.
FlyNet Mail and Surf up to 600 kBit/s1 at €5 for e-mail and social media browsing.
On the other hand, FlyNet Stream offers up to 15 Mbit/s1 at €10 on flights for up to 90 minutes and €12 on flights for over 90 minutes.

Or, access the entertainment system to watch movies, TV shows, documentaries, e-books, sports, news and music. The airlines offer noise-cancellation headphones and high-quality headphones for an undisputed experience.

Austrian Airlines guarantees a reliable, safe and comfortable experience from its website and all the way to your flight. Book your ticket today to change your ordinary trip into an unforgettable one.