Asiana Airlines Inc. is a Korean full-service airline with its headquarters in Seoul, South Korea. As a major part of the aviation industry, it maintains a diverse fleet, extensive operations and world-class services.
Asiana Airlines – Flight Booking, On-Board Entertainment, Policies and More
Asiana Airlines has a proven track record of 37 years of exceptional services across the globe. Since 1988 (earlier as Seoul Airlines), it has continuously served across Asia, Europe and North America. The airline operates with a fleet of 82 aircraft connecting 14 domestic routes and 90 international routes. Plus, it covers 27 cargo routes catering to millions of passengers and cargo services annually. Throughout its years of operations, the airline has received numerous prestigious awards for its dedicated social responsibility, ethical air travel and customer loyalty.
That being said, here is the complete guide covering Asiana Airlines, from its booking process to the in-flight amenities and everything in between.
Booking an Asiana Airlines Flight – Step-by-Step Guide
Asiana Airlines has a rich history filled with not one but numerous milestones. It continues to offer top-notch services no matter from/where you are flying. If it's your first time booking an Asiana flight, follow this quick guide:
- Start at https://flyasiana.com/ and select the language: Korean or English.
- Now select your region from America, Europe, Oceania, Northeast Asia, Central Asia and Southeast Asia.
- Next, go to Book -> Book a Trip and fill in all necessary details, including –
Type of trip (One-way, Round-trip or Multi-city).
Departure and arrival destinations.
Travel dates.
Number and type of passengers. You can select up to 9 people for reservation in one go.
Seat class (Economy Basic, Economy Flex, Business and First).
Click on Search and select a suitable option from the list of available flights.
- Select Continue as Member (Continue as guest in case you are here to browse through the process) -> Tick the required fields -> Continue.
- Now add all the required personal information such as gender, name, date of birth and membership number (if any). Also, input your contact details like phone number and e-mail.
- Tick on Consent to receive e-ticket, set a password and click on Pay.
- Complete the payment process and wait while you receive your ticket number on your registered IDs.
Next Step? Web Check-In
When travelling with Asiana Airlines, passengers can check in online –
- Domestic Flights: 24 hours to 30 minutes before scheduled departure.
- International Flights: 48 hours to 60 minutes before scheduled departure (except US routes where the web check-in window is open 24 hours before departure).
Restricted Routes/ Passengers for online check-in –
- Domestic flights from Busan
- Unaccompanied Minors
- Passengers on codeshare flights
For Web Check-In
- Visit the official website -> Travel -> Check-In.
- Now input your boarding date, seat number, travel documents (if international flight) and click on Check-In.
- You can download and print your boarding pass for ease at the airport.
Asiana Airlines Baggage Allowance and More
When travelling with Asiana Airlines, the free baggage allowance can vary by route and class of travel. Here's a quick overview of US and Non-US routes:
- All Economy Fares: 2 bags up to 23 kg each
- Business Class: 2 bags up to 32 kg each
- Infant: 1 bag up to 23 kg
A dimension not exceeding 158cm(62 inches) (including handles and wheels) for all classes.
Domestic Routes:
- All Economy Fares: 1 bag up to 30 kg
- Business Class: 2 bags up to 23 kg each
- Infant: 1 folding stroller/ bassinet/ 1 infant car seat
Excess Baggage Fee –
- $1.4 per on domestic routes.
- $35 to $400 per bag on international routes.
Can I Cancel My Asiana Airlines Flight?
Asiana Airlines maintains a smooth cancellation policy. Passengers can cancel their flight within 24 hours + 7 days before departure. Within this time frame, the airline does not incur any cancellation fee.
Whereas cancelling outside the 24-hour and 7 days window may incur certain charges –
- $50 for Online Special Fare (Cambodia)
- $120 for International flights
- $100 for Domestic flights
*The refund rules can vary based on the type of fare, flight, and route of travel.
Can I Change My Asiana Airlines Flight?
Yes, you can change your Asiana Airlines flight, but conditions apply. Contact the point of purchase, as fare rules and processing times vary.
For international flights, allow 2–3 days due to time zone differences. Changes may involve fare differences, taxes, or fees.
Domestic ticket changes depend on travel date, time, and route, with possible additional costs. A new ticket can be issued after a refund is processed.
Note: Ticket validity may vary, and changes to payment methods, like switching cards or cash, are not allowed. For exact details based on your fare type, always check with your original place of purchase.
Can I Upgrade My Asiana Airlines Flight?
Yes, you can upgrade your Asiana Airlines flight using your Asiana Club miles, but only one class level at a time.
Upgrades aren't available for certain ticket types, including those with over 50% discounts, mileage or free tickets, group fares, IT fares, or tickets sold by partner airlines.
If your fare type is eligible, you can request an upgrade by redeeming miles.
Alternatively, you can upgrade by paying the fare difference and reissue fees, again, only if your ticket permits changes.
Always check the fare conditions before requesting an upgrade, as restrictions apply, and not all tickets qualify.
For a smooth upgrade experience, contact Asiana Airlines or your original point of purchase for eligibility and assistance.
Asiana Airlines Unaccompanied Minor Service
Asiana Airlines offers Unaccompanied Minor (UM) service for children travelling alone:
- Ages 5–12 for international flights
- Ages 5–13 for domestic routes.
A dedicated staff member escorts the child through check-in, boarding, and handover at arrival. Flight attendants ensure safety during the journey.
The service must be booked through the reservation centre at least 24 hours before departure. It is only available on Asiana-operated flights with layovers under six hours.
Required documents include the UM/YPTA Application Form and Parent/Guardian Declaration.
The fee is 100% of the adult fare for domestic travel and $150 or 15,000 miles per international flight. Guardians must be present at both ends of the journey.
In-Flight Entertainment and Dining
Your comfort on board matters for Asiana Airlines, and that's how it keeps a strong focus on in-flight amenities.
The airline maintains a superior and modern in-flight entertainment system. Passengers can enjoy a personal screen with AVOD (Audio Video On Demand) at every seat across all classes. The streaming options include Hollywood and Korean movies, popular TV shows, documentaries, music, games and kids' content. Business class passengers also enjoy noise-cancelling headphones. Some Asiana aircraft feature nose and tail cameras for real-time viewing during takeoff and landing.
For dining on board, Asiana brings in Korean heritage with truly impressive choices. Passengers can choose from bibimbap, bulgogi, and kimchi, along with other authentic Korean cuisine. The airlines treat a multi-course meal with appetizer, soup, entrée, and dessert.
Passengers can also pre-order meals based on personal preferences or dietary needs.
Interestingly, Asiana boasts self-serve snack stations stocked with ramen, snacks, and instant coffee, especially on long-haul flights.
Plus, it also serves welcome cocktails and warm drinks, improving the on-board experience.
Whether you are flying solo, with a group or sending your child alone, Asiana Airlines has got you covered. Every flight shapes hospitality, efficiency, and a relaxed, on-board atmosphere.
Call us anytime at:
+1-888-399-0314